恶作剧之吻订票1小时退票扣90%引热议!机票退改新标准计划年内出台:东航已率先调整_我的网站
一 | 8月26日消息,据人民日报报道,最近,旅客冯女士的遭遇引起不少网友关注。
二 | 她在线上平台花6000多元订机票,误将出发日期选错,订票1小时左右申请退票,商家几乎扣除全部机票费,只退了600元保险费。 据黑猫投诉平台7月发布的报告显示,仅今年上半年,平台就收到关于机场航空公司的投诉近2.7万件,其中“退改费用高”投诉超1.3万件,占比接近一半。
三 | 报告还提到,消费者普遍反映提前7天以上甚至十几天申请退票,仍被平台扣除超过40%甚至90%的票款作为手续费。 而针对旅客关注的机票退改服务痛点,中国航协已牵头统筹推进机票退改服务升级优化工作,推出多项举措。 研究出台退改标准,全面提升规则透明度,中国航协正在牵头制定机票退改专项团体标准,计划今年内正式发布实施。 标准将明确退改要求,所有售票平台、航空公司官方渠道,必须通过醒目字体、弹窗强制提示、专属标识、前置告知等方式,在旅客支付订单前主动公示退改费率、限制条件、免费退改场景,解决规则隐蔽、看不懂、不知情的问题,保障旅客知情权、选择权。 近日,东航率先调整国内客票退改规则,明确自8月6日(含)起销售的国内客票,所有舱位均可在航班离站前14天以上免费自愿退票、变更,打破了折扣票不可免费退改的传统限制。
四 | WASHINGTON -- U.S. wholesale prices rose last month at the fastest pace since April, suggesting that inflationary pressures remain despite a year and a half of higher interest rates.The Labor Department reported Wednesday that its producer price index — which measures inflation before it hits consumers — climbed 2.2% from a year earlier. That was up from a 2% uptick in August.On a month-to-month basis, producer prices rose 0.5% from August to September, down from 0.7% from July to August.Excluding volatile food and energy prices, so-called core inflation rose 2.7% in September from a year earlier and 0.3% from August. The Federal Reserve and many outside economists pay particular attention to core prices as a good signal of where inflation might be headed.Wholesale prices have been rising more slowly than consumer prices, raising hopes that inflation may continue to ease as producer costs make their way to the consumer. But Wednesday's numbers, driven by an uptick in the price of goods, came in higher last month than economists had expected. Wholesale energy prices surged 3.3% from August to September, and food prices rose 0.9% after tumbling 0.5% from July to August.Last year, inflation reached highs not seen in four decades, prompting the Fed to raise interest rates aggressively. The central bank has boosted its benchmark rate 11 times since March 2022. Those higher borrowing costs have helped cool inflation and slow a still-solid job market.There are growing expectations that the Fed may decide to leave interest rates alone for the rest of the year. On Monday, two Fed officials suggested that the central bank may leave its key rate unchanged at its next meeting in three weeks, helping touch off a rally in bonds and stocks.Rubeela Farooqi, chief U.S. economist at High Frequency Economics, said last month’s higher producer prices “likely do not change the outlook for Fed policy. Our baseline remains that rates are at a peak. For the Fed, geopolitical developments will be an additional risk factor which will likely keep policymakers proceeding cautiously going forward.″In the meantime, the economy has remained sturdier than expected. Optimism is rising that the Fed may pull off a ''soft landing'' — raising rates just enough to tame inflation without tipping the economy into a deep recession.On Thursday, the Labor Department will issue its closely watched consumer price index for September. Last month, the department reported that compared with 12 months earlier, core consumer prices in August rose at the smallest pace in nearly two years.。 针对一线客服、票务代理、线上平台工作人员开展常态化专项培训,规范退改规则解读、纠纷处置流程等工作。
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